Why Build Relationships on Twitter?

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build relationships on twitter

Today, I’d like to introduce you to my guest author, Harris Fellman. Harris recently launched CoupDeTwitter – a course on how to properly get started with twitter, get lots of followers, and turn those followers into cash.

He is by no means a Social Media Purist, but still he teaches what he considers the “right way” to interact on Twitter & other Social Media platforms (hint: it ain’t by spamming people your offers). Harris has a number of years of success in the internet marketing realm and I feel very honored to have him as a guest author today.

With that … here’s Harris’ blog post entitled “Why Build Relationships on Twitter?”:

Okay, here’s the real magic of using Social Media, like Twitter, for marketing purposes…

You can build relationships with and connect to REAL PEOPLE.

Oh, Big Advertising, the trade winds are a shifting. Consumers are way past the tipping point now where they tend to trust ‘Regular Joes now more than Big Giant Corporations.

My guess is, that if you’re reading this article, you’re probably more likely to be a Regular Joe than the CEO of a Fortune 500. (Dare I coin a new phrase? CE-Joe? Hmm, no - I’ll pass.)

So, the real glory of Twitter is not so much that you can easily build a list of followers as I discussed in my last post . It’s the fact that you can build RELATIONSHIPS with them.

And this is where you, the Regular Joes, have an advantage!

What I’m going to do for you in this post is get you started creating those relationships. I’m going to give you a daily process that, if you follow it, will easily turn your Twitter account into a magnet in whatever industry or niche you may be in.

In some of my previous posts, I already got you started on the path to Twitter greatness.

So, let’s recap my 4 main rules of engagement shall we?

  1. Get Followers
  2. Build Relationships with them
  3. Get them Clicking & Retweeting and…
  4. Make Money.

In my last blog post I talked about how to get tons of followers and gave you some (hopefully) compelling reasons why you should bother. If you took action as I suggested, you will have literally thousands of new followers very soon.

So, Now what?

This brings us to the next phase of this Twitter takeover. It’s time to start to really build a relationship with your followers. But first let’s talk about why it’s so important to do so.

So here’s the question: Who do YOU trust?

Sure, you might say your Mom or Dad, but really for most things… you trust your closest friends. What we’re talking about here is who you trust for recommendations. But to put a finer point on that and put it within the framework of a business discussion:

Who do people buy from? People (and companies) they trust!

Therefore, as you’re building your relationships on Twitter or any other social networking site, that’s actually what you’re doing… building TRUST. And it’s imperative that you do.

“How?”, you may ask. It’s not that hard really.

You’re going to want to first start by engaging your followers. This can be as easy as a simple and personal welcome message when they follow you. Some people I know actually do this manually (by hand) for each and every follower that they obtain.

I can see the validity of this method - but it’s awful time-consuming. Especially considering that there are a number of services out there that can help you do this.

My personal favorite is SocialOomph.com. It’s free and easy to use. Not only does it send out automatic welcome messages for you, it also allows you to schedule tweets to go out in the future among many other very powerful features. Go check it out SocialOomph.com, it’s an incredible free tool.

You’ll want to be sure to create a welcome message that adds value or engages your new follower. Otherwise, you’re just creating spam straight to their direct message inbox. Stay away from even attempting to tell your new follower about any product or service that you might have. It’s a sure way to turn them off and have them unfollow you immediately.

What you want to do is get them replying back to you right away. For instance, ask a question that’s easy for them to answer - their favorite gadget, football team, or whatever’s appropriate to your interests.

There is some debate about automatic welcome messages and I’ve had several discussions (some heated) with people on Twitter about it.

The bottom line is this: You must give value and further your cause in some way. It’s a delicate balance. You can’t just say “Hey look what I got, don’t you wanna buy one”. And be warned, “Hey thanks for the follow, looking forward to tweeting with you” ends up being just as useless to you in the long run as well.

Finally, what I really wanted to do was give you a quick “daily process” that you can follow to really ensure interaction on Twitter. Feel free to add in more than this if you want to, but if you do this each and every day, you can be certain you’ll have a growing base of people you’re starting to build a relationship with.

Daily Process For Your Twitter Account

  1. Read your @mentions and reply to all of them.
  2. Post what you’re actually doing or thinking about right now.
  3. Post a favorite quotation, recent news link, or just basic info (this can be from online or offline resources) HINT: Go to http://alerts.google.com and set up some alerts for your interests to be automatically sent to your inbox.
  4. Scan your own timeline & look for conversations to jump into.
  5. Go to http://search.twitter.com, search for topics of interest to you, and get into a few conversations there as well. While you’re there, go ahead and search for your own name and/or company name to see if anyone is talking about you ;-)
  6. Check your direct messages (DMs) and reply to them as well.
  7. Repeat this at at least 3 times a day.

In a future blog post, I’ll share with you some awesome secrets about how to get your Twitter friends to click on stuff you send out, and even more importantly how to get them ReTweeting like crazy as well.

If you like what you’re reading here, you’re going to love my Coup de Twitter system. It covers all 4 of the main steps to Twitter Domination in easy-to-follow and easy to swallow step-by-step video format. But first, check out the FREE video on the home page - no sign-up required.

Now get out there and kick some Twass & be sure to follow my Sensei booty @harrisfellman on Twitter.

Thanks again for reading,

Harris Fellman
Marketing Sensei

You are right: you don’t have to comment or retweet, but would it help if I told you it would be much appreciated? :)

ana hoffman yournetbiz




{ 21 comments… read them below or add one }

Surveillance Solutions December 2, 2010 at 11:41 am

Thanks , we try real hadto do that , but some great ideas here to help even more , we keep one account just for our customers and there questions and to follow us for specials ,codes and special deals plus help them out , but even this helps with some of the ideas were doing , Thanks Great post

Reply

Ana Hoffman December 3, 2010 at 8:39 am

You are welcome, Forest.

Keeping it personal is a must and having a separate account for your present customers is definitely the way to go.

Have a great weekend!

Ana

Reply

Ana August 15, 2010 at 6:35 am

:)

You definitely helped a great deal, Brandon.

You are right, I did write quite a post on bounce rate, but the good news is the tips are easy to implement and it’s one time kind of deal - follow the tips and watch your bounce drop, once and for all, hopefully.

Thanks for dropping by, Brandon!

Ana
Ana invites you to read: Is Google Waving Goodbye to Tag CloudsMy Profile

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TheInfoPreneur August 13, 2010 at 5:10 am

Hey Ana, Great stuff here. I honestly can’t believe that somebody could write as much as you just did on bounce rates! And come up with good stuff! That’s incredible. Your bounce rate must have just dropped from me taking the time to read the entire thing. :)

I can’t add anything content wise…you covered a lot more than I ever could on the subject.

Brandon
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Social Tool August 2, 2010 at 7:36 pm

These are great tips! I agree, the success of social media lies on trusting/building trust. Communicate, share and spread your message as positively and rewarding as you could.
Social Tool invites you to read: Social Marketing for BusinessMy Profile

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Ana August 2, 2010 at 8:48 pm

Add to that communicating OTHER people’s messages as well and you’ll have a winning formula.

Thanks for the comment!

~Ana

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Jym August 2, 2010 at 6:02 pm

Hey Ana,

Thanks, That’s a great roundup of Twitter tips…
I reckon it’s worth rotating several automated welcome messages which is easy to do with Socialoomph. Personally I’ve taken the approach of inviting people to connect with me on Facebook in the welcome message I send out, and through that I’ve made numerous connections. I do like the idea of throwing out a question to get a conversation started though. Perhaps I’ll try it…
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Ana August 2, 2010 at 8:40 pm

It definitely took me a while to figure out what works best in a welcome message. Of course the main problem with them to start with is the fact that far no everybody checks them.

I know I don’t. :)

So you have to figure out how to offer your followers a big enough benefit for them to follow through. Connecting with you on Facebook might not be it.

Happy thinking, Jym!

~Ana

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Darcy Dullum August 2, 2010 at 8:35 am

This post was a bit of an eye opener as well as some great info to know! I was just talking to my husband Greg about an @mention and whether we should reply. My gut said yes but didnt really know protocol.

Thanks for all that you do.

Darcy!
Darcy Dullum invites you to read: What Do Successful People Have In CommonMy Profile

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Ana August 2, 2010 at 11:21 am

Definitely go for it, Darcy. Engagement with your followers will greatly increase your chances to get noticed.

Thanks for stopping by!

~Ana

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Oliver Tausend August 2, 2010 at 7:56 am

Hi Ana,

another great post. The good thing is that I already practise a lot of the tasks mentioned, but search.twitter.com is new to me. So a good useful read.

Thanks for sharing.

Oliver
Oliver Tausend invites you to read: The Anatomy Of Quitting – Would You Like To Change Places With Another Person My Profile

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Ana August 2, 2010 at 11:24 am

Glad to hear that, Oliver - welcome to an exclusive club of members who don’t shove their products down their followers’ throats! :)

~Ana

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Henry Elliss, Tamar August 2, 2010 at 1:23 am

Great list, Harris - when you read your little to-do list it all seems like common sense, but it’s remarkable how easy it is to forget this, or let your good habits slip.
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Ana August 2, 2010 at 6:42 am

You are so right, Henry - organization is the key to battling information overload.

A simple list to stick to on a daily basis can do miracles. :)

Thanks for the comment, Henry.

~Ana

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Mobile Monopoly August 1, 2010 at 6:24 pm

Hi Ana,

Great post for new Twitter users like me! An other Twitter tool, awesome if it could automate some process… Because what I dislike about Twitter or Facebook is the time consuming of the building relationship ( I’m very honest here don’t tell it to anyone ;) )…
But seriously I think a lot of peoples fall in that category too!
Thanks for sharing this!

Dave B.
Mobile Monopoly invites you to read: Mobile MonopolyMy Profile

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Ana August 1, 2010 at 6:29 pm

I absolutely agree with you, Dave - spending my time “chatting” with stranger on social media websites is not my idea of good time either.

Social media to me is just a means to an end - the end being my blog and email list. That’s when I can be more personal with people.

Thanks for stopping by!

~Ana

PS Would you ever consider changing the background color around your posts on your blog? White font on black background has huge bounce rate because it’s not very user-friendly. For instance, I’d love to return a comment favor, but I can’t read your posts; the font hurts my eyes. Just FYI.

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Turbo Profit Sniper August 2, 2010 at 4:40 pm

Ok thanks Ana for your info on my blog. I will see for new changes soon.
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Peter Fuller MBA August 1, 2010 at 7:53 am

HEy Ana and Harris

I just checked my @mentions and there are soooooooooooo many :)

Should I automate my responses? If automated would that still be considered “engaging”

Many of the @mentions appeared to be automated.

Let me know.
Peter Fuller MBA invites you to read: Does your Retirement Plan include Jumping out of a WindowMy Profile

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Ana August 1, 2010 at 8:00 am

I never respond to automatic @mentions, but always personally respond to human ones.

If somebody takes their time to communicate with me, the least I can do is show them that they matter. That’s what I’d like to see others do for me.

Makes sense?

The point is to check your @mentions a couple of times a day, so you don’t get overwhelmed with tons of them at a time. Plus, your answers need to be current; if you answer a week old question, the person might not even remember what it was all about.

If you choose to use social media for traffic generation, stay on top of it; otherwise it does not make sense.

What do you think, Peter?

Have a great Sunday!

Ana

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Peter Fuller MBA August 2, 2010 at 7:51 am

Hello Ana

I do have TweetDeck so I am going to pay more attention to the @mentions and see how it goes.
Peter Fuller MBA invites you to read: Attention this book will make you MONEYMy Profile

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Ana August 2, 2010 at 11:31 am

I think it’s a good idea, Peter - it definitely helped me to engage with my followers.

~Ana

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